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Warranty & Returns

Return Policy

Videotel will accept returns or exchanges on product that is purchased within 30 days of receipt.  Product must be un opened and within its original packaging.  15% restocking fee applies. Customized solutions are not returnable and non refundable. 

Videotel’s industrial dvd players and digital signage media players are covered by two year parts and labor guarantee. If for some reason your Videotel product is not working properly and customer has tried to resolve the issue without success,  simply email sales@videotel-inc.com and request an RMA number and you will be contacted with return shipping instructions.  Videotel will replace your product at no charge. Customer is responsible for shipping charges. 

Limited Warranty

Videotel, Inc. warrants the Videotel, Inc. product against defects in materials and workmanship under normal use for a period of one (1) to two (2) years (depending on product) from the date of purchase. If Videotel, Inc. determines that the Videotel, Inc. Product is defective, Videotel, Inc. will, at its option, either repair the unit or replace the unit with a new or rebuilt Videotel, Inc. product or an equivalent model of the Videotel, Inc. product, at no charge to the customer. The foregoing sets forth Videotel, Inc.’s sole obligation and your exclusive remedy in the event of any breach of this limited warranty. 

Scope of and Limitation on Warranty

The warranty on the Videotel, Inc. Product is limited to the repair or replacement of defective units as described in Limited Warranty above. This warranty also does not cover any issues related to the content used with the Videotel, Inc. Product. This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, or modification of, or to any part of, the Videotel, Inc. product. This warranty does not cover damage due to improper maintenance or operation of the Videotel, Inc. product, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by Videotel, Inc. to service your Videotel, Inc. product.