In the first seven months of 2009, our peep show revenue was going down steadily. We were still using quarters and old equipment as seen in the first two attached pictures. After carefully investigating different systems, we chose Videotel’s 100 channel digital system to upgrade our existing 19 booths. We installed the system ourselves as seen in the third attached picture - with a little coaching from Videotel. We had originally hoped that the system would pay for itself in three years with increased revenue. It paid for itself in under two years - and that included four buddy booths we decided to purchase! We have been very happy with Videotel. Very happy! Over the nine years since we upgraded, our revenue has averaged 70% higher than the seven months prior to upgrading. Sometimes higher, sometimes lower but on average 70% each and every year! Choosing Videotel was the best business decision we have ever made!
We completed our first year, with the new Videotel digital system, yesterday and ended up with a 44.53% increase in arcade sales for the year! Thanks to Videotel!
This new system is as easy as a click of a button, from work or even at home, which helps allot. You can watch everything from how much time is left on a booth to changing a movie from one channel to the next, and most importantly NO MORE DVD PLAYERS, between the skipping of a movie, to not reading a DVD, and the cost of repairs that alone is worth it. Then you add more new features like fast forward and rewind in the privacy of your own booth, to raising the heights of the booths, so nobody can mess with the occupied / non-occupied lights. For what we paid for our new system it's a drop in the hat for what are making now. We've doubled our business.
I thought I would write to you and provide some feedback on how our Videotel Digital Arcade was performing. During the summer of 2008 we revamped our store, got rid of our old “32” channel Phase III system (not all the channels worked), and of course installed our first Videotel system. The results, and even the installation process, have exceeded our expectations. I also appreciate that you quickly answered all my questions even before I had purchased the system.
We picked up the pallet from the shipper on Monday. We had it up and running the next day by noon. It works great. I want you to know that in my 30 years in business that I have never found another business that I have dealt with that had a more customer focused attitude as your company. You and your people are fantastic in my book.