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800-878-4056 • 619-670-4412 • sales@videotelarcades.com

 

Videotel is not only the leading manufacturer of video arcade systems and interactive digital signage solutions, we are also consumers. Nothing frustrates our team more than trying to call for technical support when we need it. The typical scenario is that you call a number and you are dumped into this mile long automated phone system. After pressing a dozen buttons you are put on hold. When someone finally answers they realize they can't help you are transferred to another level of support. After 20 minutes on the phone you are totally frustrated and vow to never call again. 

You will be pleased to know that's not us! At Videotel we encourage you to pick up the phone, dial our number, press an extension and we will help you immediately. It doesn’t matter what our role, we will take your call and answer your questions.  And yes, even our CEO looks forward to talking with you.

 

 

Mark Schneider  

Mark Schneider

Chief Executive Officer

Mark Schneider joined Videotel, Inc. in 1991 as the Director of Operations. Mark was not only instrumental as the driving force to the growth of the company, but also instrumental to the development of Videotel’s product line. Mark became Co Owner of Videotel in 2006 and appointed Chief Executive Officer.  Mark is passionate about niche hardware growth and has been at the forefront of audio and video development for over 27 years, at both executive and senior management level.

Mark is grateful to have experience existing in the deep trenches of Videotel since the early 1990s and understands all facets of what it takes to run a long-term successful business.

As CEO, Mark is leading Videotel’s transformation to become a world class niche digital signage company which not only dominates the mainstream solid state digital signage player market, but is also expanding its reach into both the low-end and higher-end digital signage markets to insure that Videotel offers reliable and cost effective solutions for any size organization. 

mark@videotelarcades.com

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Travis McMahand

Chief Technology Officer

Travis McMahand began his journey at Videotel as a service technician back in 1989.  Within 7 years as the forefront of Videotel’s technical support team, Travis was appointed CTO in 1996. Travis is responsible for our customer experience across all aspects of Videotel's business.  He ensures that customer value is a fundamental part of Videotel's culture and at the heart of all that Videotel does.

With over 25 years of experience software and hardware development, combined with a deep understanding and expertise in the Audio Video industry, Travis has been an integral member of Videotel’s R&D since the late 1990s.

He is instrumental to supporting our subscription business and the delivery of outstanding technical support that exceeds the needs of our customers.

Travis is the champion of Videotel’s technical and developments team.  In his trademark quietly passionate style, he is leading force in providing exceptional support to our customers.

travis@videotelarcades.com

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Travis Mc Mahand

 

Teresa Jenkins

 

Teresa Jenkins

Executive Assistant

Teresa Jenkins is Videotel’s "right hand" as it pertains to all facets of administrative support related to sales, marketing and customer service. Teresa joined Videotel in January of 2017 and was appointed as the Account Manager and Administrative Assistant to our CEO and VP of Sales and Marketing. Teresa serves as positive forefront of Videotel’s sales and marketing support teams. Teresa is contributory across all aspects of Videotel's business. She is a fundamental part of our overall culture and at the center of assisting in Videotel’s marketing strategy.

teresa@videotelarcades.com

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Frank Vasquez

Accounting

Frank Vasquez joined Videotel in July 2017. He has a Masters degree in Accounting degree from Nova Southeastern University. Frank has held management positions for nearly 20 years in several industries such as Restaurant, Retail, and Property Management. Frank brings with him the acquired experience and skills set in Accounting, Human Resources and Office Management. In this role as Videotel’s Accountant, Frank is responsible for Accounts Payable and Accounts Receivable. He also provides excellent accounting support to our customers, vendors, as well as a variety of services to our overall organization.

frank@videotelarcades.com

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Frank Vasquez

 

Aaron Morgan

 

Aaron Morgan

Shipping Manager

Aaron Morgan joined Videotel.in 2002.  Aaron is Videotel’s  key resource to ensuring our customers shipment of goods are spot on 100%.  This means that orders are shipped without errors and packages are delivered in perfect condition with each and every delivery. This is why Aaron is was appointed for the day to day operations of our shipping and receiving departments including packaging, freight schedules, and deliveries. Aaron oversees communication with trucking and other shipping companies for efficient and timely pickups/deliveries.  Aaron is critical to the success to ensure that accurate inventory cycles counts are maintained and that our customers needs are met.   Aaron is exceptional at being the forefront our productive shipping department.

aaron@videotelarcades.com

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Edgar Pueblo

Lead AV Technician

Edgar Pueblo joined Videotel in 1999 and brings over 15 years of extensive experience as a Senior AV Lead Technician.  Edgar is responsible for providing top notch testing and repairs for all things AV.  Edgar is a critical part of the final testing phases for our customer’s custom designed solutions to insure they exceed our customer’s expectations   Edgar additionally is our driving force to assemble any and all custom solutions from harnesses, to motion sensors, to custom circuit boards, wiring, testing our server racks and programing of custom STBs.  He is outstanding in creating, directing and managing complex engineering projects and products, and has been Videotel’s right hand for our AV technical team.

 

Edgar Pueblo

 

 

Videotel Digital • 681 Anita Street Suite #104 • Chula Vista, CA  91911

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